This is a short overview of the Future Ordering Platform features. For more information regarding specific features, you're welcome to contact us or book a demo.
We support start screen Hero campaigns with portrait and lanscape images and videos arranged in a slideshow setup. Date and time publishing, deep linking and filter for country and language. The same format can also be used in Kiosk to minimize design work.
Configure not only simple single products but also meals with combinations of products as well as step-by-step wizards and required condiment configurators to name a few.
Products can be set up in a multitude of ways. At onboarding we'll recommend the smartest way of setting up your type of products to achieve the best user journey together with smart condiment upsell to boost the average check.
Starting from a digital campaign or by scanning a QR code our Linkbuilder will enable you to link the guest directly to the right view in the user journey. Support for store, order type, menu/time and to include adding a product/discount to the basket.
Reordering customized products have never been easier. When creating an account customers will be able to save their customized products and even entire baskets for easy reordering.
The Future Ordering App, Online and Kiosk UI is fully customizable. That means you'll be able to get your brand profile applied with your own typefaces, colors, shapes, icons, images and text copy coupled with your adapted user journey and product setup. Your ordering experience will look and feel exactly like your unique brand.
If enabled, customers are not required to register an account before placing their first order but rather entice them to create an account after completing the order to receive benefits and save used payment.
We integrate with different delivery partners so that you can own the complete user journey through your own channels to keep brand awareness and the same high performing UI instead of channeling your delivery customers to external sites.
Communicate with your guest via push notifications, SMS messages or e-mail. In sync with the registered user profile settings and contracts, communication is done with full GDPR compliance.
We support multiple menus during the same day and different menus on specific stores and countries/locales so that you can have localized products and pricing.
With our payment providers Adyen, Klarna and Planet we support a range of different payment methods including traditional card payment (Mastercard, Visa etc) as well as Apple Pay, Google Pay, Mobile Pay, Swish, Vipps, Blik among others.
We support a number of different languages and currencies to date. New languages will be added when needed. All text copy and fields are also customizable so specific text can be adopted to suit your particular business.
Order minutes to weeks in advance. Full support of different menus, pricing for different times, order types as well as campaign products. Stand-alone or with a two-way integration with the POS.
Future Ordering's Card Data Environment is certified PCI DSS 3.2 Service Provider Level 1. Our AOC (Attestation of Compliance) is available on request. This certification limits merchant liability/risk of accepting online payments and the "PSP/bank fees".
In our role as a Processor of Personal Data, we undertake technical and organizational measures to meet the requirements of Applicable Data Protection Law and ensures the rights of data subjects.
With a fully GDPR compliant user account you will own the relationship with your guests. We support the option for SSO with an external existing user account.
Our store locator will display your restaurants in a GPS-sorted (when available) list or map view. Registered customers can pin their favorite stores for easy access when not enabling device GPS. Search for stores closest to a specific location and get store information like opening hours and contact numbers.
Let the customer add a table number when placing an order or simply scan a QR code on the table to automatically select the correct store and order type so that the first view that appears will be the menu.
Set your app apart and emphasize its uniqueness with our Frontend Extensibility that goes beyond standard templates. Enhance your app's functionality or create your custom features without the need for major backend changes.
The Future Ordering platform comes with an advanced recommendation engine fully integrated in the user journey across channels for upselling, cross-selling, substitute products, and recommendations based on item select, added, store, time, and current basket contents.
Let your customers order for curbside delivery where you provide the service of bringing the order to their parked vehicle.
Extend the curbside delivery with the addition to understand the guest ETA. Get informed when the guest has arrived and where the vehicle is located outside the store. This works as a part of the Management Suite with a third-party subscription.
When running Future Ordering in a native app container you'll be able to utilize the full height of the phone display which makes for an even more immersive user experience.
Leverage native app push notifications for order status as well as marketing. We also support Apple Live Activities notifications.
User interactions in the mobile app are enhanced with vibrations.
Watch the status and health of all your self-ordering kiosks from a centralized backend.
Allow each self-ordering kiosk to be monitored, configured, and updated separately, ensuring precise control and tailored maintenance for optimal performance.
PCI - Future Ordering's Card Data Environment is certified PCI DSS 3.2 Service Provider Level 1. Our AOC (Attestation of Compliance) is available on request. This certification limits merchant liability/risk of accepting online payments and the "PSP/bank fees".
GDPR - In our role as a Processor of Personal Data, Future Ordering undertake technical and organizational measures to meet the requirements of Applicable Data Protection Law and ensures the rights of data subjects.
Enjoy a host of scanner integrations for capturing QR and Bar codes to access features like hidden products, adding coupon offers and logging in.
Enable targeted promotions, coupons, and marketing initiatives that can be customized and deployed for specific stores.
Allow your users to order their food to be served at a pre-selected table or a table marker (table tent) position.
Integrate delivery with a dedicated screen to prevent delivery drivers from crowding at the reception.
Filter and display orders based on channel and order type, you decide what is the best way of handling your business.
Customizable according to brand guidelines with a clear and visually appealing layout.
Adaptable layout based on the number of displayed orders.
Support for both portrait and landscape modes.
Support view for locating parked vehicle outside restaurants and mobile devices in restaurants (third-party solution).
Run Future Ordering as standalone without a connected POS using our own production system.
Rule manager application for setting up product upsell and flows.
Application to handle product and condiment stockout.
The platform provides enterprise organisations with telemetry for everything from supported hardware exceptions to failed calls. Your IT organisation and/or solution provider can use this data to monitor the digital sales channels in real-time and automate workflows for uninterrupted operations.
Let us show you what our digital ordering platform is all about and we’ll answer your initial questions.
